Refund Policy

Last Updated: 1st Aug 2024

Thank you for choosing SKIDS Technology Pvt. Ltd. for your healthcare needs. We aim to provide high-quality telemedicine services and ensure your satisfaction. This refund policy outlines the conditions under which refunds may be granted and the process for requesting them, in accordance with Indian laws and regulations.

1. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Technical Issues: If you encounter significant technical issues that prevent you from completing a scheduled consultation, and these issues cannot be resolved within a reasonable timeframe, you may be eligible for a refund.
• Service Cancellations by the Company: If we cancel a scheduled consultation or service that you have paid for, you will be entitled to a full refund.
• Duplicate Payments: If you are mistakenly charged more than once for the same service, we will refund the duplicate charge.
• Inappropriate Service Delivery: If the service provided is significantly different from what was advertised or expected, you may be eligible for a refund, subject to review.

2. Non-Refundable Services

The following services are generally non-refundable:

• Completed Consultations: Once a telemedicine consultation or session has been completed, it is not eligible for a refund, regardless of the outcome or medical advice provided.
• Digital Prescriptions and Reports: Digital prescriptions, medical reports, and other digital products are not eligible for a refund once they have been issued.
• Consultation Packages: For package-based consultations, refunds are not available for individual sessions that have already been utilized.

3. Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us: Submit a refund request via our customer support team at [email protected] or through the contact form on our website.
2. Provide Details: Include your full name, the date of the consultation or service, the nature of the service, and the reason for requesting a refund.
3. Review Process: Our team will review your request and may contact you for additional information. We aim to process refund requests within 7 working days.
4. Refund Approval: If your refund request is approved, we will process the refund to the original payment method. The time taken for the refund to reflect in your account may vary based on your bank or payment provider's processing times.

4. Refund Processing Time

Refunds will typically be processed within 14 working days from the date of approval. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

5. Consumer Protection Rights

This refund policy is in accordance with the Consumer Protection Act, 2019, and other applicable laws and regulations in India. You have the right to raise any grievances with our customer support team or seek redressal through appropriate legal channels.

6. Changes to the Refund Policy

SKIDS Technology Pvt. Ltd. reserves the right to modify this refund policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.

7. Contact Information

If you have any questions or concerns regarding this refund policy, please contact us at:

SKIDS Technology Pvt. Ltd.
518, V V Arcade, 1st Main Rd,
AECS Layout, Bengaluru, Karnataka 560037 India
[email protected]
+91 - 73771 12777

By using our services, you agree to this refund policy. We appreciate your understanding and look forward to providing you with quality healthcare services.